Frequently Asked Questions

Everything you need to know about your journey to glowing skin.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.

Are your skincare products 100% authentic?

Yes, we guarantee that all products sold on Skin Cupid are 100% authentic and sourced directly from authorized distributors or the brands themselves.

What is your return policy for opened items?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer consultations for skin concerns?

While we are not medical professionals, our beauty experts are available via chat or email to provide personalized product recommendations based on your skin type and goals.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.